Terms of Use

1. The Program - What You Are Buying

(a) The Program is a four (4) week, self-directed meal and strength (exercise) programme aimed at women in and around menopause. It is delivered entirely online and consists of pre-recorded videos, written resources, a general meal plan and a general strength/exercise plan, together with structured check-ins as described in the Program Outline Addendum.

(b) Access window. You will be given access to the Program for twenty-eight (28) days, beginning on the day you start the Program. You must start the Program within ten (10) days of the date of purchase. If you have not started within that 10-day period, your 28-day access will be deemed to have started automatically on the eleventh (11th) day after purchase, and your access will run from that date. Access is provided through our third-party platform and ends when the 28-day window expires.

(c) Self-directed course. Other than the check-ins and any optional support we choose to offer, you understand that you are purchasing a do-it-yourself programme of pre-recorded materials and resources, which you may view and use at your own pace within your access window.

(d) Check-ins. The Program includes weekly check-ins. You complete a check-in at the start of the Program and at the end of each week. We will make reasonable efforts to make the relevant links and materials available, but we are not responsible for interruptions, delays or faults caused by third-party platforms, your device, or your internet connection.

(e) Changes. We may improve, update, substitute or vary the content, structure, length or delivery of the Program from time to time, provided that the Program remains, in our reasonable opinion, of broadly similar overall value. Releasing materials in stages, rather than all at once, is not a breach of this Agreement.

(f) Not a medical service. The Program is educational and is based on our opinions, philosophy and general experience in relation to nutrition, exercise, sleep and stress management. It is not medical advice, diagnosis or treatment, and it is not a substitute for professional care. We are not your doctor, nurse, dietitian, physiotherapist, psychologist, therapist or other regulated professional, and we do not provide any service that is reserved to such professionals. If you think you need medical care, the Program is not the right purchase for you.

2. Eligibility, Health Status and Medical Clearance

(g) You confirm that you are 18 or over and that you are participating voluntarily and of your own free will to pursue your own health, fitness and lifestyle goals.

(h) Exercise and dietary change carry inherent risks. You confirm that you have considered your own health and, where appropriate, that you have obtained (or will obtain before starting) clearance from a suitably qualified medical professional confirming that participation in a meal and strength programme is appropriate for you. This is especially important if you are pregnant or post-natal, have or have had any heart, blood-pressure, joint, bone, metabolic or other medical condition, are taking medication, or are recovering from injury, illness or surgery.

(i) You agree to listen to your body, to exercise within your own ability and fitness level, to modify or stop any activity that causes pain or discomfort, and to seek medical attention if you feel unwell. You are responsible for deciding whether any particular exercise, food, supplement or lifestyle suggestion is suitable for you.

3. Price and Payment

(j) The Fee is payable in full, up front, at the time of purchase, unless we have expressly agreed a payment plan with you in writing. Payment is taken through our third-party provider, Stripe. You are responsible for paying the full Fee.

(k) Where a payment plan has been agreed, you agree to make each payment when due. If a payment fails or is more than five (5) days late, we may suspend or withdraw your access until payment is brought up to date, and a late fee of up to 10% of the overdue amount may apply, to the extent permitted by the law that applies to you. We may cancel the Agreement if instalments remain unpaid; in that case you will not be entitled to a refund of sums already paid for access already provided, and continued access is at our discretion. Nothing in this clause affects any non-excludable right you have to a refund under the consumer law of your home country.

(l) All prices are stated in USD, but we may charge in your local currency at a pre-agreed FX rate. You are responsible for any taxes, currency conversion costs or bank charges that apply to you.

4. Your Right to Cancel and Consent to Immediate Access

Depending on where you live, consumer law may give you a "cooling-off" period during which you can cancel a distance purchase and receive a refund (for example, 14 days in the UK and EU/EEA, and similar rights in parts of Australia and Canada). The following applies to that right:

(m) The Program is digital content and online services supplied to you immediately. By ticking the acceptance box and purchasing, you expressly request and consent to us beginning to supply the Program (including giving you access to digital content) immediately, before any cooling-off period has ended.

(n) You acknowledge that, to the extent permitted by the law that applies to you, once we have begun supplying the digital content and online services with your consent, you lose any statutory right to cancel for a refund simply because you have changed your mind. This does not affect the "Show-Up Guarantee" in clause 5, or any right you have where the Program is faulty, not as described, or not provided with reasonable care and skill.

(o) Where the law that applies to you gives you a cancellation right that cannot be excluded in this way, that right continues to apply and nothing in these Terms removes it.

5. The "Show-Up" Money-Back Guarantee

"Show up and I'll stand by it." This guarantee is offered in addition to, and does not reduce, your legal rights. It is a promise about effort, not a promise of any particular result. If you do the work and genuinely feel no shift, we will refund you. Specifically:

You qualify for a full refund of the Fee if ALL of the following are true:

• you completed and logged every weekly check-in during your 28-day access window;
• you completed (and, where the Program asks, logged) all of the strength sessions in the Program;
• by the end of week 4 you genuinely and in good faith have not felt any shift in your energy, your sleep or your strength; and
• you email us directly at support@whatthemenopause.com within fourteen (14) days after the end of week 4, telling us clearly how the Program did not work for you and confirming that you met the conditions above.

(p) We may ask to see your logged check-ins and session records to confirm that the conditions are met. If they are met, we will refund the Fee using the original payment method, normally within fourteen (14) days of approving your request.

(q) This guarantee does not apply if you did not complete the work as set out above, if you simply changed your mind, decided the Program was not for you, did not have suitable technology, or did not achieve a specific weight, measurement or other outcome. As explained in clauses 7 and 9, results vary from person to person and we do not promise specific results.

(r) Nothing in this clause limits any non-excludable refund or remedy you may have under the consumer law of your home country if the Program is faulty, not as described, or not supplied with reasonable care and skill.

6. Other Refunds

(s) Because of the digital, intangible nature of the Program, and subject to clauses 4 and 5 and to your non-excludable statutory rights, we do not otherwise offer refunds for a change of mind, for failing to use or complete the Program, for lack of suitable technology, or because you did not achieve a result you hoped for. It is your responsibility to read the sales page and these Terms and to decide whether the Program is right for you before you buy.

(t) Any other products or services we may offer are subject to their own terms; unless those terms or the law that applies to you say otherwise, they are non-refundable.

7. Medical Disclaimer - Not Medical or Professional Advice

(u) The purpose of the Program is to share general information and education based on our opinions and experience in relation to menopause, nutrition, exercise, sleep and stress management. You are paying for that information, education and opinion only.

(v) The Program contains general suggestions about food, food groups, supplements, exercise and lifestyle. These are general suggestions, not personalised recommendations, and they are not medical, nutritional, psychological or other professional advice. Before making changes - in particular before taking any supplement or making significant dietary or exercise changes - you should consult a physician, dietitian or other suitably qualified professional in your area to check what is right for you.

(w) Any decision to follow, or not follow, the suggestions in the Program is entirely your own and is made at your own risk. Nothing in the Program is intended to diagnose, cure, treat or prevent any medical condition or disease.

(x) The Program may refer to alcohol and its effects. It is not intended to encourage or discourage drinking; it simply offers a view. Any decision to consume or not consume alcohol is entirely your own.

8. Voluntary Participation and Assumption of Risk

(y) You take part in the Program voluntarily. You understand that exercise (including strength training) and dietary change carry inherent risks, including the risk of muscle soreness, injury, illness or aggravation of existing conditions.

(z) Subject always to clause 10 (and in particular the protections that cannot be excluded by law), you accept these inherent risks and agree that you are responsible for your own health, wellbeing and choices while taking part, including your decision whether or not to obtain medical clearance first.

9. No Guarantee of Results

(aa) We believe in the Program, but everyone is different and we cannot and do not guarantee any particular result. Outcomes depend on many factors outside our control, including your starting point, consistency, genetics, lifestyle, sleep and stress, and diet and exercise are only part of the picture.

(bb) Other than the statutory guarantees that apply to you and cannot be excluded, and other than the Show-Up Guarantee in clause 5, the Program and all related materials are provided on an "as is" and "as available" basis. Examples, testimonials or results achieved by others are not promises of what you will achieve.

10. Our Responsibility to You (Liability)

Liabilities we do NOT exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the rights or guarantees that the consumer law applying to you implies into this Agreement and that cannot lawfully be excluded or limited (for example, in the UK under the Consumer Rights Act 2015, in Australia under the Australian Consumer Law, in the EU/EEA under applicable consumer law, and under applicable Canadian provincial consumer-protection law); or (d) anything else that cannot be excluded or limited by the law that applies to you.

What we are responsible for. We will provide the Program with reasonable care and skill. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Agreement or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

What we are not responsible for. Subject to the liabilities we do not exclude (above), and to the extent permitted by the law that applies to you, we are not liable for: business losses (the Program is supplied for personal, non-commercial use); loss of profit, revenue or anticipated savings; or losses arising from your own choices, your failure to obtain medical clearance, your failure to follow the Program safely, or the acts, omissions or content of other participants or third-party platforms.

Cap on liability. Subject to the liabilities we do not exclude (above), and to the maximum extent permitted by the law that applies to you, our total liability to you arising out of or in connection with the Program, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total Fee you actually paid for the Program.

11. Your Responsibility to Us (Indemnity)

To the extent permitted by the law that applies to you, you agree to be responsible for, and to reimburse us and our licensor, team members, agents and affiliates for, any reasonable losses, costs and expenses (including reasonable legal fees) that we suffer arising directly from: (a) your breach of these Terms; (b) your misuse of the Program or our intellectual property; (c) any unlawful, defamatory or harmful content you post in the WhatsApp group or elsewhere in connection with the Program; or (d) your breach of the rights of any third party. This clause does not apply to the extent the loss is caused by our own negligence or breach, and does not require you to cover losses that the law applying to you does not allow us to pass on to a consumer.

12. Intellectual Property and Confidentiality

(cc) All content in or provided through the Program - including videos, written materials, meal and exercise plans, templates, worksheets, copy, branding and names - is owned by us or our licensor and is protected by intellectual property laws. We (or our licensor) retain all rights. Nothing in this Agreement transfers ownership of, or any licence to, that content except as expressly set out here.

(dd) On purchasing the Program you are granted a limited, personal, revocable, non-transferable licence to access and use the materials for your own personal, non-commercial use only, during your access window.

You must not:

• copy, record, reproduce, edit, distribute, publish, sell, sub-licence or commercially exploit any of the materials;
• use any of the materials in your own coaching, training or other business, or present them as your own work;
• share the materials, or content posted by other participants, with anyone who has not purchased the Program; or
• share your log-in details with anyone else - you must be the sole user of your access.

(ee) Confidentiality. You agree to keep confidential, and not to misuse, any non-public information you obtain through the Program (including our materials and information shared by other participants). If you breach these intellectual property or confidentiality provisions, we may suspend or end your access without refund and pursue any remedy available to us under the law.

13. WhatsApp Group and Community Conduct

(ff) We may offer an optional WhatsApp group for participants. Joining is voluntary. You understand that if you join, other members will be able to see the mobile number and profile information associated with your WhatsApp account, and that WhatsApp is operated by a third party under its own terms and privacy policy, which you are responsible for reviewing.

(gg) If you join, you agree to be respectful and to use common sense; not to post anything unlawful, defamatory, harassing, hateful, threatening, misleading, or harmful to us, our licensor or any other member; not to share another member's personal information outside the group; and not to give or rely on medical advice. Always consult your own medical professional for medical matters.

(hh) We may moderate, remove content, or remove members at our discretion to keep the group safe, but we are not obliged to monitor the group and, to the extent permitted by law, we are not responsible for content posted by other members. Any one-to-one text or message support we may choose to offer is described in the Program Outline Addendum; we aim to respond within 24 hours but are not obliged to respond within any particular time.

14. Data Protection and Privacy

(ii) We process your personal data in accordance with our Privacy Policy at app.whatthemenopause.com/privacy and with applicable data-protection law (including the UK GDPR and, where relevant, the EU GDPR and other applicable privacy laws). Please read the Privacy Policy before purchasing.

(jj) Where the Program includes live calls, those calls may be recorded; by joining a live call you consent to that recording. Recordings and any data are handled in line with our Privacy Policy.

15. Resolving Disputes

(kk) If you are unhappy, please contact us first at support@whatthemenopause.com so we can try to resolve things quickly and in good faith. Most issues can be sorted out this way. (A failure to achieve the results you hoped for is not, by itself, a basis for a dispute.)

(ll) If we cannot resolve a matter informally, we will try in good faith to agree a form of alternative dispute resolution, such as mediation, before starting court proceedings. We will not require you to give up your right to bring a claim in the courts. Nothing in these Terms requires you, as a consumer, to take a dispute to arbitration against your wishes, and nothing in these Terms removes your right to use any official dispute-resolution or complaints scheme available to you under the law of your home country (for example the EU Online Dispute Resolution platform, where applicable).

16. Governing Law and Jurisdiction

(mm) These Terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales will have jurisdiction.

Consumer protection (important). If you are a consumer, this choice of law and jurisdiction does not deprive you of the protection of the mandatory consumer-protection rules of the country in which you live, and you may also be entitled to bring proceedings in the courts of the country in which you live. Where the law of your home country requires it, the mandatory consumer rules of that country will apply regardless of this clause.

17. If Part of These Terms Is Unenforceable

Each clause and sub-clause of these Terms operates separately. If any provision is found by a court or other competent authority to be invalid, unlawful or unenforceable (in whole or in part), it will, to the extent required, be treated as deleted or read down to the minimum extent necessary, and the remaining provisions will continue in full force and effect. Where a limitation or exclusion of liability is held unenforceable in your jurisdiction, it applies to the maximum extent that jurisdiction does permit.

18. General

(nn) Entire agreement. These Terms (including the Program Outline Addendum) and our sales page and Privacy Policy make up the whole agreement between us about the Program and replace any earlier discussions, except that nothing in this clause limits liability for fraud.

(oo) Changes to these Terms. We may update these Terms for future purchases; the version you accepted at the time of your purchase governs your purchase. Changes to an existing agreement require the written agreement of both of us.

(pp) No waiver. If we do not enforce a right immediately, that is not a waiver of it. Assignment: you may not transfer your rights or obligations under these Terms without our written consent; we may assign or transfer our rights and obligations provided your rights are not adversely affected.

(qq) Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control (for example platform outages, internet failures, or other force majeure events); if such an event occurs we will take reasonable steps to limit its effect.

(rr) Notices. Notices to us should be sent to support@whatthemenopause.com. We may contact you using the details you provide at purchase.